What is a Managed IT Service?
With Managed IT the emphasis is on prevention rather than cure. Don’t wait until the system goes down, let’s try to stop it from going down in the first place. We use technology, typically on your computing devices such as workstations, laptops, servers etc, but also in the cloud or hosted. The difference is that we look after it and maintain it for you. Some people know this as outsourcing or Virtual IT Management.
Our mission is to fix the majority of computer issues remotely within minutes, minimising disruption to your business. With Managed IT, problems are often fixed before you knew that a problem even existed. We remove all the IT headaches for businesses and ensure systems are secure, up to date and efficient.
Keeping your IT services working
We do this by monitoring all software and hardware, scheduling automatic maintenance routines in the background and by automating critical software and security updates. Our alerting system provides an early warning of impending problems so that they can be dealt with in a timely manner and everything stays running smoothly. We manage the day-to-day operation of your IT systems, delivering high quality IT support. It’s like having your own virtual IT Manager working 24 hours a day.
It includes unlimited user support too! Any staff member can ask for help with any IT related issue that they may have through our professional and friendly ticketing system, all included in the price.
Whether you have a single PC, a larger network with PC’s and servers or a number of remote workers, we can help you.
Keeping your IT services simple
We don’t have lots of complicated support and pricing plans, where things are covered in one plan but cost extra in another. We just cover everything in one all-you-can-eat service with unlimited support for a fixed monthly cost, based on the number of computer devices (or staff) that you have.